FAQ
Can I return a product purchased online from?
You can return your order within 14 days of the delivery date. Items
must be returned in the same condition in which they were received:
intact, unworn, unwashed, undamaged, and complete with all original tags
and labels attached.
For further information, please refer to our Returns Policy.
When will my replacement order be shipped?
Your replacement order will be prepared and dispatched as soon as your return has been received and inspected at our warehouse.
You will receive a confirmation email as soon as the new shipment has been handed over to the courier.
Can I cancel or amend an order?
As soon as you confirm your online purchase, we begin preparing your order in order to meet our delivery times.
If you wish to cancel an item from your order, please do not hesitate to contact our Customer Service team; we will be happy to check whether cancellation is still possible.
Should
your order no longer be eligible for cancellation, you may still return
or exchange the items once received. For further information, please
refer to our Returns Policy.
Are duties and taxes included in the price?
For international orders, any applicable customs duties and taxes are calculated at checkout and added to the order total.
For
orders shipped to the United States and Canada, all customs duties and
taxes are already included in the product prices displayed on the
website.
In all cases, no additional charges will be due upon delivery or during customs clearance.
